Louis Vuitton Monogram Graffiti Pochette Accessoires Khaki Pouch Bag Women's Handbag

Apparel: If measurements are provided, the listed size is based off measurements, not the size tag. If measurements aren't provided, the listed size is based off the size tag.

All other items: measurements are provided in the description.

We highly recommend comparing the listed measurements with a comparable item that you already own and that you enjoy the fit or size of.

Please reach out if you have any related questions.

Shipping Policy

Domestic - shipping carrier and service is selected at checkout. All orders of $100 or more qualify for free standard shipping & reduced flat-rate expedited shipping. Please allow 1-3 business days for your order to be processed and prepared for shipment. All domestic shipments include free-insurance coverage for the full amount of your order. We only ship through USPS or UPS.

International - we ship worldwide! Please allow an additional 1-4 days to process any international shipments. Please note that you may be responsible for any additional taxes or import duties charged upon delivery. Likewise, we do not cover insurance coverage past the standard amount; additional coverage can be purchased at checkout. We only ship through DHL.

All shipments:

• Once your order has shipped, we cannot control or guarantee transit times, as it is the responsibility of the carrier (USPS, UPS, or DHL). Likewise, we're unfortunately not responsible for any lost packages, but are happy to assist with any claims.
• All orders over $250 USD will require a signature upon delivery. We cover the cost for this service.
• For orders of $100 or more, where free standard shipping or reduced flat-rate shipping is selected, we will choose the carrier.

Consigned items: all consigned items will be stated as such on the product page. Given these item go through an additional round of quality/authenticity check proior to shipment, please allow an extra 1-4 business days to process orders that include items on consignment. Typically, you'll recieve your order within 6-10 business days from the the order date, but in rare cases it may take up to 14 days.

If you encounter any issues with your shipment, please reach out to us at support@maisonbum.com with your order number, and we will assist you to the best of our ability.

RETURN POLICY

Approved returns are either refunded to the original payment method, or as store credit. Conditions for both are detailed below. Also, please note, only the amount paid for the item is eligible for a refund; any shipping costs incured on your order are not refundable.

Refund issued to original payment method

We accept returns under the following conditions:

• Inclusions: Items must be marked as "Eligible for returns" in the items product page. See below for items marked as "Eligible for store credit".
• Timeframe: return request must be received within 14 days of delivery as verified by the carrier's tracking information. Once a return label is issued, the item needs to be shown as received by the carrier within 5 business days. 
• Condition: Items must be returned in the same condition as received. Items that are worn, altered, or damaged will not be accepted for return.
• Return Tag Attached: all eligible items will have a unique return tag attached to them before they're shipped to you. A picture of the attached tag is taken and kept in our internal records. This must be attached and not altered in any way.
• Restocking Fee: A $25 or 15% restocking fee, whichever is greater, will apply to all returns to cover restocking and processing costs. To significantly reduce this fee, we suggest opting for a store credit refund; details below.

Refund issued as store credit

Returns issued as store credit follow the same conditions as above except for the following key differences:

• Inclusions: includes items marked as either "eligible for returns" or "eligible for returns - store credit only".
• Restocking Fee: A 5% restocking fee, minimum of $15 and maximum of $150, will apply to all store credit returns. This fee will be subtracted from your store credit before it's issued.

Damaged or Incorrect Orders: If you receive an item that is damaged or incorrect due to an error on our part, please reach out to us at support@maisonbum.com. We will work with you to resolve the issue promptly. 

Order Cancellations: If you wish to cancel your order before it has shipped, please contact us at support@maisonbum.com. A 10% restocking fee will apply to cover restocking and payment processing costs.

RETURN PROCESS

1. Request a Return Authorization:
   Email us at support@maisonbum.com within 14 days of receiving your item to request a return. Please include your order number and "Return Request" in the subject line. Include the reason for the return in the body of the email.

2. Ship the Item Back:
   Once your return is authorized, you will receive instructions and a return shipping address. To streamline the process we will also provide you with a return label. Once a return label is issued, the item needs to be shown as received by the carrier within 5 business days.

3. Inspection & Refund:
   Upon receipt of the returned item, our team will inspect it to ensure it meets the return criteria. If approved, a refund will be issued to your original payment method within 3-7 business days.

If you have any further questions regarding our return policy, please email support@maisonbum.com

Thank you for shopping with Maison Bum!

We Only Sell the REAL Sh*t

We take authentication very seriously. Every single item goes through a detailed authentication process to ensure it’s 100% genuine.

How We Authenticate Luxury Bags & Wallets

1. Buy from Trusted Sellers
   Currently all of the luxury items we sell are bought from trusted partners that have been in the industry for decades. When we launch our consignment/buying program, everyone we buy from will go through a vetting process.

2. Trained Eyes on Every Detail
   We know luxury inside and out, from stitching and hardware to logos and labels. We check every piece to make sure it aligns with the brand’s standards.

3. Serial Numbers & Stamps
   Codes, serial numbers, and other markings are verified against trusted databases for accuracy.

4. Material Matters
   From buttery-soft leather to precision stitching, we examine the materials and craftsmanship to confirm it’s up to par.

5. Double-Checking through Entrupy (third-party authenticator)
   We are Entrupy verified and use their advanced authentication tools when needed (or an authenticity certificate is purchased at checkout), so nothing slips through the cracks. Entrupy is a leader in third-party authentication services.

How We Authenticate Vintage Tees & Designer Apparel

1. Fabric and Material Analysis

• Vintage Tees: We assess the fabric's weight, texture, and composition, often identifying vintage-specific cotton or polyester blends that reflect the era they were produced in.
• Designer Apparel: For luxury garments, we inspect premium fabrics like cashmere, silk, and leather, ensuring they meet the brand’s high-quality standards.

2. Tags, Labels, and Logos

• Vintage Tees: Tags are a treasure trove of information. We check for vintage brand logos, era-specific designs, and unique manufacturing details.
• Designer Apparel: Labels, holograms, and serial numbers are verified against the brand’s production history and databases to confirm authenticity.

3. Construction and Stitching

• Vintage Tees: Vintage stitching styles, like single-stitch hems, are meticulously checked to ensure consistency with production techniques of the time.
• Designer Apparel: Every seam, hem, and stitch is inspected to ensure it reflects the brand’s craftsmanship and quality standards.

4. Printing and Embellishments

• Vintage Tees: We analyze printing techniques like screen printing or iron-on designs. Cracking, fading, and wear are compared to authentic vintage patterns.
• Designer Apparel: Embroidery, embellishments, and hardware (like zippers and buttons) are examined for brand-specific details and durability.

5. Historical and Style Verification

• Vintage Tees: From band tour shirts to event promos, we cross-reference designs and dates to confirm authenticity and historical significance.
• Designer Apparel: We verify styles against seasonal collections, runway shows, and official lookbooks to ensure they align with the brand’s archive.

6. Signs of Authentic Wear or Use

• Vintage Tees: Natural fading, soft fabric, and authentic distressing are hallmarks of a true vintage piece. We ensure these characteristics match genuine aging.
• Designer Apparel: Gently used items are inspected for proper wear patterns and condition, ensuring they still uphold the luxury standard.

7. Double-check with industry experts

• Unfortantly for both vintage and designer apparel there aren't any proven leaders in third-party authentication services (such as Entrupy for luxury bags and wallets). Until then, if we think an item is authentic, but aren't 100% confident, we may tap our friends and partners who we consider industry experts for a second opinion.

Our Commitment to You

100% Authentic or Your Money Back

We stand by our word and process. If an item you receive is ever proven to be inauthentic (rare, but we’re human), you’ll get a full refund. Refer to the following if to determine if your item qualifies:

• Luxury Bags and Wallets: claims need to include a verifiable certificate from a reputable third-party authentication service.

• Vintage Tees & Designer Apparel: items will need to be verified inauthentic by an agreed upon industry expert.

Please send any questions, concerns, or claims related to authenticity to: support@maisonbum.com